FAQs

Our basic process is this:

1. Browse our available rental products.

2. Submit a rental request.

3. Wait to hear back from us on availability and scheduling (usually within 24 hours).

4. Sign our waiver and liability release form.

5. Process your payment (including your refundable damage deposit). Invoices are sent by email with confirmation of rental product availability.

6. Pick up your rental product.

7. Use your rental product.

8. Return your rental product (in good working condition).

9. Receive your refunded damage deposit (credit card holds are released in 48-72 hours depending on your bank).

10. Tell you friends about our company!

We try to keep our rental process as simple as possible. That said, if you have any questions or have a unique situation or request that doesn’t seem to fit with our typical process, please contact us. We are happy to help you.

All payments (including holds for refundable damage deposits) are processed using Stripe, a secure, online payment processing service. Invoices are sent by email with confirmation of rental product availability and must be paid to hold your reservation. Reservations are first-come, first-served. If you delay payment after receiving an invoice, it’s possible somebody else will schedule over your original request. All invoices must be paid before picking up rental products.

All rentals must be picked up and dropped off at Westlake Park in Lake Oswego, Oregon (click here to see exact location) at an agreed upon time determined during booking. 

Currently, we do not offer delivery or pick up, but may in the future. 

When you process your payment for a rental reservation, we will place a temporary, refundable hold on your credit card for the total replacement value of all products rented. The exact damage deposit charged will be quoted on your invoice. Once your rental period is complete, we will inspect all products and ensure they are in good working condition. Assuming they are, we will process the release of the damage deposit hold immediately (within an hour of return). Credit card holds are fully released in 48-72 hours depending on your bank. 

Products can be rented for as little as 24 hours or as long as 30 days. Please contact us if you are interested in rentals longer than 30 days. 

Yes, if a product is not already reserved immediately following your original rental period. Requests to extend your rental period must be received (by email or text) no later than 48 hours before your original rental period is scheduled to end. If a product is available for an extension, we will send you a new invoice for the days you wish to add to your original rental. No additional damage deposit holds will be placed for rental period extensions. 

Yes, we charge a $20 per day, per rental product late fee up to the total damage deposit amount held. If enough late fees are accumulated to equal the total damage deposit held, you are welcome to keep your product.

We hope cancellations don’t happen but understand things may come up that are beyond your control. If you must cancel, we will try to be as flexible as possible.

Cancelations made 7 or more calendar days before your rental period begins will be fully refunded (100%).

Cancelations made less than 7 calendar days before your rental period, but more than 24 hours before, will be refunded at 50%.

Cancelations made less than 24 hours before your rental period will be refunded at 25%.

All damage deposit holds will be released regardless of when a cancellation is made.

We list the manufacturers’ recommended age, weight, and height on the product pages for all our rental products. However, per our Release and Waiver of Liability Agreement, all renters are responsible for reading, understanding, and following each manufacturers’ product recommendations and ensuring the safety and well-being of any child using the rented equipment or gear.

We clean and sanitize all equipment and gear between each rental period and all products are stored in a 100% smokefree environment.

Rental product availability varies by season and other factors. We recommend booking rentals as early as possible.

Currently, we do not, but we plan to add more. Check back for updates! We may also send periodic email updates to our past renters when we add new rental products. 

If you haven’t rented with us previously, but would like to be notified when new products are added alongside our past renters, please send your name and email address to hello@portlandbabygear.com.